Delivery & Refund Policy

 
Delivery

All purchases will be sent Royal Mail or Courier depending on your chosen method when placing the order.

Please note however we cannot guarantee delivery of orders dispatched through Royal Mail.  In order to ensure delivery we recommend you choose the courier option. Any orders dispatched Royal Mail that do not arrive are the responsibility of the buyer to pursue with Royal Mail. No refunds will be given. 

We guarantee to dispatch all items within 2 working days from order placement.

Orders placed on a Saturday or Sunday will not be dispatched until the next working day.

Non Prescription orders can be dispatched to any address within the Uk.

Prescription orders can only be dispatched to the address on the prescription.

We do not deliver outwith the Uk.

Standard Delivery Prices (2-5 working days)

 Royal Mail

0kg-1kg £6.3

1kg-2kg £9.1

Tracked mail 

0kg-1kg £10.95

1kg-5kg £11.95

5kg-10kg £13.5

>10kg + £0.5 per additional Kg 

Please note that deliveries to the Highlands and Islands may take an extra day.   We regret that we do not deliver to the Channel Islands.

Returns & Cancellations

Goods must be inspected immediately upon receipt and you must notify us by email within 5 working days of delivery if the goods are damaged.  Failure to do so  means that you will be deemed to have accepted the goods.

You will be supplied with a returns reference number by email.  Returned goods must be sent to The Animal Drug Store, Brown Egg Farm, Brownsfield, Houston Road, Inchinnan, PA4 9LZ, securely packaged, preferably in the original packaging, quoting the returns reference number.

Goods must be returned at your expense and should be adequately insured during the return journey. You will receive a full refund of all monies paid for the goods (except delivery charge and £5 administration fee) 30 days from the return date.

Where returned goods are damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.

The Animal Drug Store reserves the right to refuse the return of goods where they have been used, cannot be resold or have been handled or stored incorrectly.    

Prescription Only Medicines can not be returned.  The only exception is in response to an official manufacturers recall

Orders cannot be cancelled once goods have been dispatched.

If you wish to cancel an order then please inform us by email.

 

 


 

 

 

 

 

 

 

 

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