Terms & Conditions

Welcome to The Animal Drug Store.  If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Animal Drug Store’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


The term Animal Drug Store or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Brown Egg Farm, Brownsfield , Houston Road,  Inchinnan, PA4 9LZ.

The term ‘Buyer’ or ‘you’ refers to the user or viewer of our website.

The term Goods refers to the articles that the buyers agrees to purchase from the seller.

The term Website refers to www.animaldrugstore.co.uk


These Terms and Conditions shall not affect the buyers statuatory rights as a consumer.

Any complaints should be made in writing to, Brown Egg Farm, Brownsfield, Houston Road, Inchinnan, PA4 9LZ.

The seller reserves the right to alter the conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the buyer upon making the purchase.

Website Content

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

We do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales. 

The Sale

Vat is charged at the current rate at the time of purchase.

The seller reserves to update prices on the website. The Seller will make every effort to ensure that prices are correct at the time of sale

The seller reserves the right to withdraw any goods from the website at any time

The seller has the right to contact the buyer, prior to purchase if he or she requires any advice regarding the supply or use of the veterinary medicinal products.

If the goods are not available to be shipped, the buyer will be notified and given the option to wait until the goods are available to be shipped or to cancel the order with a full refund within 30 days

Title and risk in the goods shall pass to the buyer once the goods have been shipped from our premises

Any goods purchased are not for resale

The buyer must immediately inspect the goods for damage upon receipt and must notify the seller by email within 5 working days of receipt of the goods. 

Refund Policy

Return of unwanted goods, must be done within 7 days of receipt in exchange for a full refund with no penalty.

Any goods damaged must be returned by the seller within 5 days of notification of damage from the seller.

Returned goods must be returned to The Animal Drug Store,Brown Egg Farm,Brownsfield,Houston Road, Inchinnan, PA4 9LZ, securely packaged, preferably in the original packaging quoting the returns reference number provided by the seller.

A full refund will be given for returned damaged goods within 30 days from return.

A £3.00 administration fee will be applied to any orders cancelled by the buyer as a result of failure to present the required prescription.

The seller reserves the right to refuse the return of goods where they have been used, cannot be resold or have been handled or stored incorrectly.

Prescription Medicines

Return of unwanted goods, must be done within 7 days of receipt in exchange for a full refund with no penalty

In order to confirm the authenticity of the written prescription supplied, the seller reserves the right to contact the prescribing veterinary surgeon and if necessary may request the prescribing veterinary surgeons Royal College of Veterinary Surgeons registration number.

The buyer must be completely satisfied, that prior to supply and use of any goods from the seller, that the goods are appropriate for the intended use and that they know how to administer and use the goods as directed by their own veterinary surgeon. Veterinary medicinal data sheets can be found by visiting the website for The National Office of Animal Health ( NOAH) www.noah.co.uk

The buyer must ensure that any POM-V products purchased are used in strict accordance with the instructions set out by the prescribing veterinary surgeon, and only used on the animal detailed in the prescription provided. 

Prescription medicines can only be returned in the event of damage or a manufacturer’s recall.






American ExpressMasterCard CreditDebit MasterCardJCBMaestroVisa CreditVisa DebitVisa Electron
Powered by WorldPay